If you try to add a new autopay method and it doesn't work, it may be because the card you are adding is a payroll or prepaid card. At Say we accept debit cards, credit cards, and bank accounts as autopay methods, but not prepaid cards.
So, how do you know if it's a prepaid card? A payroll or prepaid card is a card you or an employer may have loaded with money. Unlike a debit or credit card, a prepaid card isn't linked to a bank account. If this does not pertain to your debit or credit card and you believe the card should be working, call our Say Service Squad at 1-800-225-5729. We will help you to figure out what the problem might be. Even though payroll or prepaid cards can't be used for your autopay method, you're welcome to use them to make a payment before your autopay date.