If one of your payments doesn’t go through, we will send you an email to let you know. If this happens, you will be charged a $20 late fee and after a grace period you could be canceled.
Credit or Debit Cards:
If one of your payments doesn’t go through, we will send you an email to let you know. To avoid a late fee, you can pay the amount due in My Say within 36 hours of the missed payment. After 36 hours, if you have not made a manual payment, we will try to run your autopay method one more time before charging you a $20 late fee.
Two Failed Payments:
If at first your payment does not go through, Say will attempt to contact you. However, if your payment ultimately fails and you are charged the $20 late fee, we consider this your first "failed payment." If you have two failed payments during one 6-month term, you will be asked to pay off the remainder of that term in addition to your late fees.
If you pay $100 a month and your first payment fails, you will owe $100 plus a $20 late fee, and could be at risk of being canceled. Imagine you pay the $120 to keep your policy active, but later your second monthly payment fails, you’ll now owe $520. This covers the $20 late fee plus the remainder of your 6-month term. After two failed payments, we require the full term to be paid to avoid cancellation.