FAQ Categories

Your Policy

Account Preferences

Can I unsubscribe from emails?

You can unsubscribe from emails by clicking the unsubscribe link at the bottom of all Say emails. If you have a policy with us, you can also manage your communication preferences by signing in to your My Say account.There are still some cases in which we are legally obligated to send you insurance notifications. In these events, you will receive emails but we promise those are need-to-know.

Why do I need a code each time I sign in?

We use one-time codes instead of passwords because it’s more secure. Plus, it’s one less password to remember. If you plan on using the Say app, we’ll send you a one-time code for your first access and then give you the option to use fingerprint or Face ID.


Can I cancel my policy?

Yes, you can cancel online through your My Say account.


Why don’t you mail me my ID card?

At Say, we consider ourselves digital natives! Keeping things online helps us keep costs down so we can give you better rates. Having your ID cards online also gives you the ease of being able to pull it up at anytime on your phone, if needed. It would be accepted just like your printed version of your ID card would be. If you'd still like to have a printed copy on hand, you can print your card at any time from your My Say account.

Your Policy

Why do I need all household members with a driver’s license on my policy?

Insurance providers often require you to add everyone in your household with a valid driver’s license to your policy. We do this in case someone else in your household ends up driving your vehicle. In the event of an accident, we want to make sure you’re covered. That being said, you are only required to add the person to your policy, not their vehicle.

What is an extraordinary life circumstance and what does it mean for your car insurance rate?

If an extraordinary life circumstance happens to you and your credit score takes a hit, you could be eligible to be re-rated.

Still have questions? Contact us.