Like any good relationship, we want our insurance one with you to be built on trust and understanding; which is why we are going to break down the kind of information we will collect from you, how it will be protected and where it will be used. Whether you are a potential, current or past customer, your information will receive the same level of respect and security.
The Types of Information We Collect:
Non-Public Personal Information from You
Whenever you obtain a quote, apply for a policy or file a claim you may provide non-public personal information such as your:
- Phone Number
- Email Address
- Social Security Number
- Driver's License Number
- Date of Birth
- Marital Status
- Education Level
- Medical Information
As you interact with your policy, we may collect more non-public personal information such as your:
- Bank Account Number
- Transaction History with Date, Time, Dollar Amount and Merchant Details
- Claims History
- Vehicle Changes
Non-Public Personal Information from Third Parties
Consumer reporting and insurance support agencies may provide us with information such as motor vehicle reports, claim reports, insurance history and/or credit information as permitted by state and federal law.
When you request a Say quote, we may access your consumer report. No other companies will be able to see the inquiry on your credit report, and your credit score and credit rating will not be affected. When you want to purchase a policy or request a policy renewal, we may review your motor vehicle record, claims history and insurance score.
Non-Identifying General Information
As you interact with the Say website, we may be collecting data on how users view and navigate the site pages. Using Google Analytics, we are interested in information like what kind of web browser or device is being used, how the user was linked to our site and what pages are visited most frequently. None of the information includes your name or any of your non-public personal information; rather, it is attached to your computer or device's Internet protocol (IP) address.
Small data files called cookies help us to collect information on our site and other websites you view. When you visit the Say site, we may place a cookie on your hard drive or in your device memory to help us improve your overall Say experience. Data gathered from cookies helps us to deliver content specific to your needs and interests, and even allows you to reenter our site without having to reenter your registration information every time.
These cookies may also be used with third-party ad servers to analyze your exposure to our advertisements or other offers outside of the Say website. You can learn more and/or opt out of this service by visiting the Digital Advertising Alliance's site at aboutads.com/info/choices/. You can block tracking by Google Analytics specifically at tools.google.com/dlpage/gaoptout, but be aware that opting out of or deleting cookies may cause some of our site features to not function correctly or at all. If you'd like even more information about cookie tracking, you can visit allaboutcookies.org.
You may notice some browsers allow you to send a "Do Not Track" request. While our site recognizes cookie settings, it does not process Do Not Track signals sent by your browser.
Please note: Our site may link to other websites that are not owned by Say, so be sure to refer to their privacy policies before entering any personal information.
Information We Disclose:
We will only disclose our current and former customers' information as permitted or required by law, or as permitted or requested by the customer.
The following are some examples of when this may occur:
- In order to process an application, service a policy or complete a claim, your information will need to be shared with those involved in the process such as a third-party agent, investigator, appraiser or attorney.
- If you put in a claim to fix your vehicle, your policy information will need to be passed along to adjusters and companies involved in the repair.
- If you’re involved in an accident, we may need to share your information with the other driver's insurance company.
- If illegal or fraudulent activities are suspected, information may be given to investigators in order to protect our legal interests.
- If a search warrant, subpoena or court order requests your information, Say must comply with the law and provide it to the asking insurance departments, law enforcement or government authorities.
Say Communication With You:
Throughout your Say experience, we may contact you regarding your policy and our products and services. If you are a policyholder, you are not allowed to opt out of communications regarding your policy such as billing notices, updates to your account and policy changes. You may, however, opt out of any promotional emails such as special offers and new services. To opt out, log into your Say account and update your email preferences.
If we make any changes to our Privacy Statement, we will always post them to the Say site with their effective date, so that you always know how your information is being collected and used.
Viewing and Correcting Personal Information:
Residents of Illinois have the right to access and correct any personal information we have collected from or about you. If you would like to view or fix any of your information, please contact our Say Service Squad at (800) 225-5729.
Storing and Protecting Your Personal Information:
Say Insurance follows the industry standards on securing information to protect against loss, misuse and alteration of the information under our control. While there is no such thing as perfect security on the internet, we will take all reasonable steps to secure and protect your information. We will store your information for the amount of time allowed by law and will, when necessary, dispose of it using secure methods such as rendering it unreadable.
Say does not knowingly solicit information online or market to children under the age of 13.
If You Have Privacy Concerns:
If you have any concerns with Say privacy policies, please let us know!
Email us at firstname.lastname@example.org or call us at (800) 225-5729.
The effective date of this policy is August 8, 2016.